PAYMENT POLICY

Effective Date: January 2, 2025

INTRODUCTION

This Payment Policy provides information on how payments are processed for purchases made at PINKCITE. By making a purchase, you agree to the terms outlined below.

1. ACCEPTED PAYMENT METHODS

We offer a variety of payment options to ensure a seamless and secure shopping experience:

  • Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For added convenience and security, we also accept payments through PayPal.
  • Other Payment Methods: We may offer additional payment options during checkout based on availability and location.

2. PAYMENT SECURITY

At PINKCITE, we take your security seriously. All payment transactions are processed using industry-standard encryption and secure payment gateways. This ensures that your sensitive payment information is protected from unauthorized access.

  • SSL Encryption: We use Secure Sockets Layer (SSL) encryption technology to safeguard your personal and payment details during transmission.
  • Payment Authentication: Some transactions may require additional authentication via your bank or payment provider to confirm the transaction.

3. PAYMENT AUTHORIZATION

  • Authorization Process: Once you complete your purchase, the payment will be authorized and held by the payment processor. Payments will not be fully processed until the order is confirmed and shipped.
  • Payment Failure: If a payment fails or is declined, you will be notified, and the order will not be processed. You will need to update your payment details to proceed with the order.

4. CURRENCY

All transactions on the PINKCITE website are conducted in US Dollars (USD). If you are shopping from a country outside the United States, your payment may be converted to your local currency by your bank or payment provider.

5. TAXES AND DUTIES

  • Sales Tax: Depending on the shipping address, sales tax may be added to your order during checkout.
  • Customs Duties and Import Taxes: For international orders, customs duties and import taxes may apply depending on the destination country. These fees are the responsibility of the customer and will be billed by the shipping carrier.

6. PAYMENT ISSUES

If you encounter any issues with your payment, such as a declined transaction or processing error, please contact our customer support team immediately for assistance.

7. REFUNDS AND CHARGEBACKS

  • Refunds: If you return an item as per our Refund and Returns Policy, the refund will be issued to your original payment method. Please allow up to 7-10 business days for the refund to appear.
  • Chargebacks: If you initiate a chargeback with your bank or payment provider, it will be processed according to the policies of the financial institution. We may refuse future transactions if chargebacks are initiated without proper cause.

8. CONTACT INFORMATION

For any questions regarding payments or issues with your transaction, feel free to contact us at:

  • Hotline: (724) 725-9059
  • Email: info@pinkcite.com
  • Address: Rr 1 Pt, Point Marion, Pennsylvania

Last Revised: January 2, 2025