SALES POLICY

Effective Date: February 20, 2025

At PINKCITE, we are committed to providing a seamless and transparent shopping experience. This Sales Policy outlines the terms and conditions of purchasing products from our website pinkcite.com. By making a purchase, you agree to abide by the following terms.

1. Product Availability

  • All products listed on PINKCITE are subject to availability.
  • We strive to keep our inventory up to date, but in rare cases, if an item is out of stock after your order is placed, we will notify you immediately and offer a refund or alternative product.
  • PINKCITE reserves the right to discontinue, modify, or replace any product without notice.

2. Pricing & Payment

  • All product prices are in USD and may be subject to change without prior notice.

  • Prices listed on the website do not include taxes, shipping fees, or any applicable import duties. These additional charges will be calculated during checkout.

  • We accept the following payment methods:

    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
    • Digital Wallets: PayPal, Apple Pay, Google Pay
    • Installment Payments: Klarna (Available for eligible orders)
    • Gift Cards and Store Credit

  • All payments must be made in full at the time of purchase. Transactions are processed securely using SSL encryption to protect your payment information.

  • If your payment is declined, your order will not be processed. Please contact your bank or payment provider for assistance.

3. Order Processing & Confirmation

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive an order confirmation email with details of your purchase.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping & Delivery

  • We offer both domestic and international shipping.
  • Shipping costs are calculated at checkout based on the destination and shipping method chosen.
  • Delivery times depend on your location and selected shipping method:
    • Standard Shipping (U.S.): Typically 5-7 business days.
    • Expedited Shipping (U.S.): Typically 2-3 business days.
    • International Shipping: Delivery within 7-14 business days, depending on customs.
  • PINKCITE is not responsible for shipping delays due to weather, customs processing, or shipping carrier issues.

5. Order Modifications & Cancellations

  • You can modify or cancel your order within 12 hours of purchase.
  • Once an order has been processed or shipped, it cannot be changed or canceled.
  • Please contact us as soon as possible at info@pinkcite.com for any changes to your order.

6. Returns, Exchanges & Refunds

  • We offer a 30-day return and exchange policy for eligible items.
  • Items must be unworn, unwashed, and in original packaging with tags attached.
  • Refunds will be issued to the original payment method after the item is returned and inspected.
  • For detailed return procedures, visit our Return & Exchange Policy.
  • Shipping fees are non-refundable, unless the item is defective or incorrect.

7. Warranty & Product Quality

  • All products come with a 6-month warranty covering manufacturing defects.
  • This warranty does not cover damage due to normal wear and tear, misuse, or accidental damage.
  • If you believe your product is defective, please contact us with photos and a description of the issue for a resolution.

8. Fraud Prevention & Security

  • To protect both our customers and PINKCITE, we may request additional verification for certain transactions.
  • Any fraudulent activity or chargeback abuse will result in the immediate cancellation of the order and a permanent ban from our website.
  • PINKCITE complies with all data protection laws and follows industry best practices to safeguard your personal information.

9. Customer Satisfaction Guarantee

  • Your satisfaction is our priority. If you are not fully satisfied with your purchase, please contact us at info@pinkcite.com, and we will do our best to resolve any issues.

10. Contact Us

If you have any questions or need assistance regarding your order, please contact us:

📞 Hotline: (724) 725-9059
📍 Address: Rr 1 Pt, Point Marion, Pennsylvania
📧 Email: info@pinkcite.com