REFUND AND RETURNS POLICY

Effective Date: January 2, 2025

Introduction:
At PINKCITE, customer satisfaction is our priority. We offer a straightforward refund and returns process for eligible products.

1. Return Eligibility

• Returns accepted within 30 days of delivery
• Items must be unused, undamaged, and in original packaging

2. Refund Process

• Refunds issued within 7-10 business days after return approval
• Refunds applied to original payment method

3. Non-Returnable Items

• Gift cards
• Custom or personalized items

4. How to Initiate a Return

• Contact us at info@pinkcite.com with your order number
• We will provide return instructions

5. Shipping Costs

• Return shipping is customer’s responsibility unless the error was ours

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days for a replacement or refund.

Last Revised: January 2, 2025